Good morning, everyone.
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How are you all doing?
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Great, thanks.
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00:00:12
Fine, all good.
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00:00:15
Thank you all for joining.
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If you haven't met yet, we have our two newly hired Customer Care team members, Ken and Maria.
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00:00:22
Hi, guys, welcome to the team.
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Thanks, Angela.
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It's great to be here.
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Hi, everyone.
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And Tarek from Human Resources is joining us for a brief period of time.
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Hi, Tarek.
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00:00:34
Morning, everyone.
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00:00:36
I scheduled this meeting to introduce our new team members to our training process.
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Tarek requested to be part of this meeting because he has some information for you as well.
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Tarek, would you like to begin?
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00:00:48
Sure.
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Thank you, Angela.
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00:00:50
So Maria, Kane, welcome to Log 18. 18. I want to talk to you about some forms that you need to fill out before you can begin work.
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You have received an email last week with our liability policy and our confidentiality agreement.
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The one about you agreeing not to share any confidential information about our company with any third parties.
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Have you received it?
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00:01:16
Yes, I have.
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00:01:16
I don't think I received it, I'm sorry.
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00:01:21
No problem.
Next steps
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I will send it to you today.
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Once you have the document, please read it carefully and sign electronically.
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There are four places where you will need to insert your initials and two where we need your signature.
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Once signed and saved, please send the document directly to me.
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My email address is tarik.goduz at mail.ca.
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That is t-a-r-e-k dot g-u-l-d-u-z
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at mail.ca.
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This is very important because you cannot work until I have the signed document on file.
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you have any questions?
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00:02:09
No, I'll send it to you this afternoon.
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00:02:12
Perfect, thank you.
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00:02:14
Ken, please send me an email so I can double check the email address I have in your file.
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Absolutely, thanks.
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Okay, that's it.
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Thank you, Angela, for giving me the time.
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I will leave the meeting now.
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Have a good day, everyone.
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00:02:29
Maria, Ken, good luck with your training.
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00:02:33
Thanks, Tarek.
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Speak to you soon.
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Thanks.
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00:02:36
Bye.
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00:02:38
Great, so let's get back to our business.
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00:02:41
Maria and Ken, you were both hired for the customer care positions.
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This means that you'll deal with our clients, team leads and other companies who have purchased our software.
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You will answer some of their questions or provide a short demo of how our software and its features work.
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First, let me tell you a little bit about our product and our company.
Fact
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Then we'll go through your duties and responsibilities.
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And finally, you can ask me questions if you have any.
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00:03:05
Sounds good.
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So the two owners Jen and Mina created our company three years ago.
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They created software for training work teams called LogaTeam.
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It became an instant success and now we have 43 employees, 82 customers and 5 different product packages.
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Our product is simple to use with some training and that's where you come into the picture.
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In the next two weeks, you'll become experts of LogaTeam.
Next steps
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We'll make sure that you're familiar with all basic functions, security features, add-ons and the most common glitches too.
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By the end of this training, you'll be able to assist our clients with using the software to its full potential.
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Do you guys have any questions so far?
Question
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00:03:50
Yes, I have question.
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Do we use our own devices or the company's laptop during the training?
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00:03:56
Great question.
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You don't need your own device.
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We will set up your account on the computer you'll be using for work.
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So it's better to start working on that.
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Great.
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Thanks.
Question
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I have a question.
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Will I be interacting with clients over the phone or video conference?
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We use a video conferencing tool that will be covered during your training.
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Okay.
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Thank you.
