0:06 - David Shim
Hey everyone, thanks for uh, jumping in on the call. So if you are watching this video, you are seeing read for the 1st time or one of the 1st times. And what we're doing is we're actually measuring the call as a participant. So if you look at the screen, you'll seee uh, a read as a participant on the call and when it joins the call and announces, lets people know that we're joining call and then we will actually trigger a recording announcement. And the reason why that recording announcement is important is that it lets people opt into being measured.
0:35 - David Shim
After that, we measure the call and we start to give you real time analytics. You're able to use our app In real time to see sentiment and engagement in real time to understand how the call is going. Because we all know a 14 inch monitor, or let's say you've got a 17 inch monitor still, isn't big enough to see everybody in the room. Plus do your presentation, plus keep track of the slack that's open, plus check your email at the same time. So the goal here is we wanna be your eyes. To help you read the Rom.
1:02 - David Shim
So at a very high level, read is designed to go in and make your meetings more effective and efficient. And what we're going to show you here is the reports that you will see both after the call and in real time. So after the call, I talked a little bit about real time. So after the call, what you'll be able to see is actually a summary, a transcript, as well as highlights about the moments that were the most interesting, where people were leaning in and paying attention or they weren't.
1:29 - David Shim
And so our goal here really is to be your note taker in the meeting. If you can't make the meeting being your eyes and ears and really giving you a recap of the meeting, so then you can then decide if you want to go in and actually dive into more of the details. And the easy part is you can just click on a moment where we highlight in the summaries. You can jump to that moment and play that video. So you might not care about Donna's dog, or you might not care about Rob's back end. Q Amp A But you really do care about the sales funnel, or you really do care about where the program is management, policies are going to go into place.
2:08 - David Shim
So let me give you a couple examples of what's available. So summary is gonna take everything that we talk about and put it together in a couple sentences. Sometimes it's a paragraph or two. Then we, we will have a key topics. So these are the main topics that we discussed. Then we'll go in and have key questions as well as action items. So key questions are questions that were asked that everyone kind of started to pay attention to, versus like how's the weather? Because that's very generic, That's not important to the actual meeting.
2:35 - David Shim
When you get into the, action items, it's things like, Hey. Luke Uh, can you make sure to follow up with the client on Thursday to make sure these things are complete? So we've got all those things, but let me start to ask the team some questions so that we can better show you what we can do. So. Luke Uh, tell us a little bit about what you are most excited about that Reed is working on today.
2:59 - Luke Woloszyn
well, so 1st off, I'm a data scientist here at Reed and so I'm involved in a lot of the The, the models that, that are, that we're using to surface a of the insights that David was describing to you. So, using uh, Gpt to surface things like the summaries, key questions and so on. And so what's really exciting to me, what I'm working on today is kind of incorporating all this visual information that we're analyzing into the summaries to make these summaries more, more insightful, and help you better kind of um, get the gist of what the meeting was about.
3:39 - David Shim
Excellent, I appreciate that. And then kind of, what is the next action item on your list today or over next couple days?
3:44 - Luke Woloszyn
We are working on how best to synthesize, summaries of chapters into a single coherent overall summary that again captures and incorporates the effective metrics we're measuring during the meeting.
3:56 - David Shim
Excellent. And what does that do?
3:59 - Luke Woloszyn
This week.
4:01 - David Shim
Excellent. All right road. What about you? What are the things? That you uh, like about Read in your day to day activity, how do you use it? How do you use Read today?
4:12 - Rohit Musti
I'm rot, I'm a software engineer at Reed, and something I think is the coolest of Read is that it takes all of my meeting information, how I react to people and how they react to me, and it s it takes that creates recommendations. So what that translates to is in our Rss. Read Smart Scheduler Chrome extension. Whenever I schedule a meeting, it takes care of choosing the best time. The best length of time for a meeting So if I'm scheduling with someone, maybe Wednesday's not the best day for me, so the telly automatically go to Thursday and it may be shorten the length in a meeting depending on what's best for me.
4:48 - David Shim
That's great. And then what about you? What are, what are your action items that you need to get done today?
4:55 - Rohit Musti
Today I'm working on the data collection side of Read, so how the how Read takes it from the calls and I'm working on improving that, so it's a little more stable.
5:03 - David Shim
Excellent. All right, let's now go to Elliott. Elliott How do you use Read on a day to day basis? And I know you actually have a couple of anecdotes where you were out of town for a few weeks. How did you use Read to kind of really catch you up?
5:18 - Elliott W
Sure, and I'm Walder. Co founder of Data Scientist Here at Reed and You know, I had the experience, I've had it several times where I've gone on vacation and I've come back and I've been able to basically catch up on a bunch of key moments that have happened throughout the week and so. It's really fun to work on that project, that a product that I get to use in this way, that's so helpful for me during these of times. Even today, Rob and I had a discussion on Friday, right at the end of the day.
5:57 - Elliott W
There were a few details that I missed from it when I came back up for air on Monday morning to figure out what I was going to do throughout the week, and I was able to go right exactly to the point in the meeting on Friday and pick up. Some of the details and even like, and actually, and was able to see a few things that he didn't even remember from that meeting. And so That's where I'm finding a lot of the value is the ability to be able to call those moments when something interesting is happening in a meeting, even.
6:29 - Elliott W
It doesn't matter whether I'm there or not there, there are still things that I'm learning by being being able to go back and revisit some of those key moments. So that's what I'm most excited about.
6:39 - David Shim
And then talk to me a little about what we've done with coaching, really taking the meetings and making it more actionable after the call.
6:48 - Elliott W
I mean one, one thing that you experience in in. Seeing a replay of a meeting is what it's like for other people to experience you in a meeting in a way that's very different than when you're in the moment sharing information. And so I notice for myself, I say. I'm a lot and I also say like a lot and When I'm watching myself, it's extremely annoying. And the coaching metrics that we've developed that are picking up filler words that are looking for non inclusive language, which is really important for the Dai use case, which is watching for interruptions between attendees.
7:34 - Elliott W
Those metrics I'm finding really valuable for giving me quantitative feedback on how I'm doing in meetings in ways that are really, really hard for me to know in a moment. So yeah, I'm super. I'm finding those extremely helpful as well.
7:52 - David Shim
Excellent. Rob, why don't you talk to me a little bit? You talk with clients a lot. Why don't you talk to me about what are some of the pain points that people have with meetings today?
8:03 - Rob Williams
absolutely. So I'm Rob Williams and Vp of engineering. Something I really like doing is meeting with clients, as David said, to find out the pain points and the things we should prioritize when we're planning our next week month quarter. What have you of technical work? I think there are a few themes that develop pretty clearly overall. One of them is for other engineering leaders like me, they find that their teams are really bogged down, and they're bogged down in a way that people don't feel comfortable declining meetings or don't know how to select which meetings to attend.
8:35 - Rob Williams
So typically when I'm on the, these conversation calls, Engineers or engineering managers The conversation revolves around what are the tools that you have that can help us figure out which meetings team should attend, which teams are imbalanced, maybe which teams in my organization are randomizing other teams in my organization, things like that. Often the case is a little bit different where perhaps there is a very large team don't have the tools that they needed to have free flow of information.
9:06 - Rob Williams
And so something that Read does is it gives access to a sales team so that sales members can learn from their peers who are more experienced. So you start at a new place of work. Often it's impractical to draw one hundred percentage of someone else's time during your first few weeks you're ramping up heavily read gives you that ability via the seamless sharing to learn from the most successful people of the organization and to share those tips and tricks and habits that happen there and specifically to highlight which meetings are great examples of certain traits that you want to.
9:41 - Rob Williams
You want to be sure you cover topics or features of the product that you want to cover. Outside of that, I would say that the real time metrics. So we haven't touched much on that here. But seeing in real time the fact that I've spoken for X percentage of a call and understanding what that means and whether that matches my expectation, seeing as a manager whether everybody on my team hass the voice that they need in real time is really, really helpful because you can only correct that in the moment.
10:10 - Rob Williams
You can't usually go back after the fact and say, you know, I realized we didn't ask Row Hit what he thought about this topic and really we should have looked a bit. And so I find that really valuable. And that comes up when I'm talking with potential clients as well.
10:24 - David Shim
Excellent, So let's go through the group. Let's start with Luke, kind of what do you think people should know about Read as they go to take next steps after they've created an account, what should they be thinking about and how to use Read today?
10:38 - Luke Woloszyn
Just start having meetings and seee how it improves the entire experience of being in a meeting and then making use of what that meeting was about after the effect. So helping you take notes during a meeting and then allowing you after a meeting to take actions on those notes.
10:54 - Rob Williams
Oh.
10:55 - David Shim
Excellent. How about you, Ro ahead?
10:58 - Rohit Musti
I, I think the best thing you can do is think about when you want me to show up and set it up to show up right then for you. So if you wanted to show up on meetings only that are internal to your organization, then just set that up that way. There's no, there's no pickups at all. In your experience,
11:15 - David Shim
and the Elliott.
11:18 - Elliott W
In addition to having meetings, I think being able to tie together. The metrics that we're producing across meetings to see trends is a really important thing I'm finding as well. And so, you know, in that one on one that I have with a direct report, you know, how are things trending with respect to sentiment and engagement over time? And being able to break that out by each participant is a really important sort of feature that I think people should be thinking about and paying to.
11:50 - Elliott W
They think about meeting culture and the meeting quality that they're having.
11:55 - David Shim
And then, last, but not least, Rob.
11:58 - Rob Williams
I'd say, ask your team to try it out for a week. It certainly works well by yourself, you can do a lot of personal organization and personal time management, but I think it's also really, really helpful if you turn to your peers. It doesn't have to be your whole company but your immediate team and say, can we try this out? I'd like to figure out the ways that we can better sharee context and communicate more effectively, so try it out as a team and I think you'll see the best results.
12:23 - David Shim
excellent. So really the takeaway here is try it out in a couple of meetings at least. And the best way to do that is to take the following actions. One is go into your settings and make sure that you have the settings for joint preferences to all meetings or meetings that I host. So that will give you kind of the best way to sample read in your meetings. Number two is make sure that you've got your preferred platforms connected. So if you're using Zoom, make sure you've connected your Zoom account so it creates a seamless kind of integration.
12:53 - David Shim
The same goes for Google Teams as well as Webex, So we support all of those platforms. And make sure that you are enabling all the permissions like transcript and summary recording, video playback. Because our goal here really is to give you a full experience when you 1st try out read and then you can decide what features are Most important or least important, what do you care about the most for your specific use case? And we've really designed it to support all the way from sales to account management to engineers to managers to Ea.
13:22 - David Shim
So really, it's a big window of opportunity for you to figure out how to use AI to make your meetings more efficient and effective and really save you time from the tedious tasks that you currently are responsible for and let you really focus in on those high level tasks. So with that, really appreciate everyone's time, and we're looking forward to you having trying out read, Thanks everyone.
